West Point Medical Center - Urgent Care

address: 7774 Cherry Ave A, Fontana, CA 92336, United States
Phone: +1 909-355-1296
services: Service options: Has online care,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Amenities: Toilets,
Planning: Accepts new patients,

category: Urgent care center, Drug testing service, Family practice physician, Occupational health service, Occupational medical physician, Physical therapy clinic, Walk-in clinic
rayting: 4.5
site: https://westpointmedicalcenter.com/
worktime:
DayTime
Monday8 AM–8 PM
Tuesday8 AM–8 PM
Wednesday8 AM–8 PM
Thursday8 AM–8 PM
Friday8 AM–8 PM
Saturday9 AM–6 PM
Sunday10 AM–6 PM



Name: R***** P********
Date: 2024-07-01 23:31:20
Rating: 5
Comment: Really helpful staff. Came in for my DOT physical and drug test. Went by really fast. Denise helped me out and she was professional.
Name: A**** P************
Date: 2024-07-01 22:30:56
Rating: 5
Comment: Quick, friendly, and professional service at West Point Medical Center!
Name: A***** O*******
Date: 2024-07-01 20:37:21
Rating: 5
Comment: This urgent care is great, Kim who attended me was very kind and treated me well I recommend this place.
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Name: A***** A**** S******
Date: 2024-07-01 20:17:15
Rating: 5
Comment: Kimberly was very professional and courteous. The whole staff was great. DOT medical exam was fast and thorough.
Name: I*** D****
Date: 2024-07-01 19:32:52
Rating: 5
Comment: Thank you kimberly for your great service and patience. Great place and great service.
Name: Z*** R******
Date: 2024-07-01 19:18:56
Rating: 5
Comment: Kim and Denise are the best employees they both are very professional and got me in and out of the clinic super quick.
Name: F****** C******
Date: 2024-06-29 19:57:13
Rating: 5
Comment: Clean facility, friendly and helpful staff. Short wait time. Highly recommended this urgent care.
Name: M****** M***
Date: 2024-06-28 22:22:00
Rating: 5
Comment: Denise took care of my needs today. Very respectful. No time wasted. Humble personality. If she was my primary nurse/helper/assistant I wouldnt think twice. Well look forward to seeing her back here when necessary. Thank you Denise!
Name: D****** T*****
Date: 2024-06-28 18:55:39
Rating: 5
Comment: Denise was very professional and nice. Overall great experience coming here.
Name: A****
Date: 2024-06-26 16:52:02
Rating: 5
Comment: Denise was awesome! Super efficient and professional. Thanks 🙏
Name: N*** R*********
Date: 2024-06-25 19:42:18
Rating: 5
Comment: Denise was very friendly and the whole process was super quick!
Name: t*** d*******
Date: 2024-06-20 22:11:28
Rating: 5
Comment: Kim did an amazing job helping me get a q-tip out my ear. Had great customer service
Name: E**** M*******
Date: 2024-06-17 22:57:36
Rating: 5
Comment: Great customer service, i appreciate the front desk lady Denise & Heather who conducted my D.O.T. Physical in a timely manner.Very helpful and quick! Thank you guys.
Name: l**** b
Date: 2024-06-15 17:13:15
Rating: 2
Comment: The doctors are great but beware of their billing department, you need to keep track of receipts and being doubled charged. They don’t do a good job tracking your payments and you won’t know unless you do the work to check
Name: A**** S*****
Date: 2024-06-12 00:37:42
Rating: 5
Comment: The MA Griselda was very kind and helpful during my visit. The Dr Wendy was very informative and answered all my questions.
Name: A***** A********
Date: 2024-05-25 19:44:13
Rating: 5
Comment: Medical Assistant named Kimberly was attentive, friendly and professional. I’m glad she was assigned to me.
Name: K******* C********
Date: 2024-05-17 16:44:41
Rating: 5
Comment: Got in and out under 1 hr! I was in severe pain with a pinched nerve and they took care of me quick.
Name: M******* C********
Date: 2024-05-14 19:26:51
Rating: 5
Comment: I want to said thank you !! To Vanessa,Jazmin,in the dr.chris and all stuff to take care of my daughter today!!! And high recommended this urgent care every one was professional and welcoming 😘😘
Name: J***** T*****
Date: 2024-05-10 18:57:06
Rating: 5
Comment: They are professional, quick, friendly, clean, and thorough. I came in with a stiff neck, and shoulder. With radiating pain up the neck and down to the elbow and swollen hands. The doctor took time to listen to everything I had to say, looked at my test results about my shoulder. They took their time to explain results of tests and help me find solutions. I left the urgent care with a plan on how to get better. Very impressive.
Name: 1 O**
Date: 2024-04-23 16:29:18
Rating: 1
Comment: I was just seen right now by a young female doctor. Pretty lackluster care and service. I’m feeling terrible and she didn’t care. Just saw me for 2 min then said I’m good to go with nasal spray and otc pain meds lol. Man medical school to look at someone for 2 sec and say you need steroid nasal spray. She don’t say when the meds would be ready. And as I’m typing this I’m still on hold to talk to a receptionist
Name: M******* B****
Date: 2024-04-23 03:50:07
Rating: 5
Comment: Thank you Jasmine, Vanessa & Ayesha! You were very kind to me today in serving me and making me feel cared for! May God bless and keep you all in Jesus nameContinue serving those with your happy hearts! 💞 Margaret Brown
Name: E**** D********
Date: 2024-04-03 22:34:10
Rating: 5
Comment: Came in to do my weight loss staff was amazing Linda, Kathy, and olga were so kind and helpful
Name: T****** A******
Date: 2024-04-03 16:11:05
Rating: 5
Comment: Tom . Was super generous and kind hearted, he got me through my first visit here with ease . Very helpful and informative with any questions that I had, thank you Tom.
Name: E***** M****
Date: 2024-03-31 20:36:27
Rating: 5
Comment: Dr Tom Vu was great, spot on diagnosis. Thank you
Name: S**
Date: 2024-03-27 05:25:13
Rating: 1
Comment: The front desk staff is nice but the doctor was really rude
Name: B* W****
Date: 2024-02-20 18:34:22
Rating: 5
Comment: I had a issue when I first arrived for a random drug test as they do things differently than other places. I gave a review of 1 star based on my experience and in a matter of about 45 minutes the issue was explained privately and addressed by Juan the manager. He takes the reviews serious and tries his best to rectify the problem.
Name: k***** c****
Date: 2024-01-30 04:56:56
Rating: 1
Comment: I came in today to inquire about two TB skin test for me and my husband for some volunteer work. The lady in the front desk was rude and unprofessional when I asked her for a estimate time of wait. She rolled her eyes and could not give me an answer when other urgent cares can give you estimates of wait. You can tell she hates her job, and this place lost out on $220, since its 110 each test which we were willing to pay. But clearly since the place was packed she couldnt handle pressure and took it out on me. Ridiculous, she is the type of person if she worked at a fast food place she wouldnt add the ketchup, mustard or even napkins in your bag. She needs to leave this field especially when your dealing with people in general plus sick individuals you need to have patience. Sad is she will not last long and this place is taking the hit on the review. And this was at Jan 29th around 6pm. Keep rolling your eyes when ur flipping burgers dont forget the napkins and condiments.
Name: J*** C*******
Date: 2024-01-26 17:49:48
Rating: 5
Comment: Came to do medical exam. Everyone is really respectful. Called me in right away to see the doctor. Didnt wait more than 5 minutes.
Name: C***** S***
Date: 2024-01-25 20:47:49
Rating: 5
Comment: A+. Very grateful for all staff, doctors, nurses, manager / CEO/ etc who work so hard and go through hardships like any of us then they spend their quality-family-time working to make the world a better place.
Name: M**** R********
Date: 2024-01-09 21:54:32
Rating: 5
Comment: This is the only urgent care I take my daughter to. Nurses and drs take their time with my daughter, and I dont feel like Im brushed off. And they always explain to me whats wrong with her.
Name: E******* G*****
Date: 2024-01-02 18:41:12
Rating: 5
Comment: Great and easy process Marie helped me and was great. She explained everything to me and made the process easy thank you.
Name: A**** P****
Date: 2023-12-30 01:41:13
Rating: 5
Comment: I went for a pre-employment drug screen, staff was wonderful especially Marie, she helped out and was very polite and professional.
Name: Y***** R
Date: 2023-12-30 01:26:29
Rating: 5
Comment: Fast and good service. Nurses are very polite and professional especially nurse Kathy.Thank you 👍Highly recommend
Name: C******** P******
Date: 2023-12-30 01:17:16
Rating: 5
Comment: Came into urgent care and was taken care of quickly Kathy did a great job checking up on me while I had my IV done and made sure everything was OK, Laura made sure I was informed and did everything to set up for the doctor to come in and treat me. Overall this place helped me when I needed it.
Name: I***** S******
Date: 2023-12-22 22:30:15
Rating: 2
Comment: Front staff were not professional. A front desk receptionist was getting irate over her Starbucks order over the phone and then stormed out. (?)Afterwards I was told that despite taking my insurance they couldnt bill them and I would have to pay out of pocket, which they said the reason is that they did not have a relationship with my medical provider. (?) Unhelpful and unprofessional. Very nice lobby though.
Name: E******** N******
Date: 2023-12-22 18:48:34
Rating: 5
Comment: Everybody was super nice. Got helped by Denise and she was great! Super quick drug test and physical!
Name: S**** C******
Date: 2023-12-20 23:53:40
Rating: 5
Comment: I love this physical therapy office. The doctor is well educated and genuinely interested in her patients. Christian and Yessi are also very nice and super helpful.
Name: d**** p****
Date: 2023-12-20 23:34:19
Rating: 5
Comment: Marie was amazing when it came down to my physical not rude always helpful when I had questions about it treated me like one of her own
Name: C*************
Date: 2023-12-20 19:16:12
Rating: 5
Comment: This urgent care was really friendly. Doctor was very kind and nurse Kathy was awesome ! Very kind and gentle with my 3 month old. She was very helpful and I will definitely be bringing my kids here .
Name: A****** �*********** 1**
Date: 2023-12-20 19:13:43
Rating: 5
Comment: Place was very clean. Brought my son here and they were so awesome! Nurse kathy was very friendly.
Name: P***** Q******
Date: 2023-12-20 00:46:15
Rating: 5
Comment: Denise and Emily make the whole DOT physical super quick and easy. Reasonably priced here. Been here for drug testing for my work. Like everyone who’s here. Thanks
Name: s********
Date: 2023-12-19 21:26:37
Rating: 5
Comment: They work fast but Efficient Dr Mike And Nurse Kathy were kind people and know what they are doing
Name: M**** A*******
Date: 2023-12-19 20:30:02
Rating: 5
Comment: This urgent care is great 👍The staff are so helpful and friendlyAnd the doctors are always very nice and helpful and the service is very good and fast, I really recommend this place.
Name: E*** L***
Date: 2023-12-19 19:11:58
Rating: 5
Comment: Been going here for the last couple times for my DOT physical Denise was very helpful. See you again on my next visit. Thank you
Name: J****** M******
Date: 2023-12-19 01:07:10
Rating: 5
Comment: I’ve been coming to this facility over the years and it’s the only urgent care I’ll go to. The wait was slightly long today but understandable due to the holidays/ crazy weather. When being called back Denise was very kind & very attentive with me! Always recommend this place.
Name: M***** C********
Date: 2023-12-18 05:38:59
Rating: 5
Comment: Amazing place!I have been sick and don’t have a doctor here so I searched the internet for an urgent care I wouldn’t be waiting for hours in. I read the reviews for this place and it sounded pleasant.I called for pricing since I was paying out of pocket and it was $150 for a visit which is a little more than another place I was looking at but the reviews are why I choose this place instead. And I’m so glad I did!. I paid a little extra but the wait time was like twenty minutes on a Friday at 1:30. Everyone was nice and my doctor (whose name I’ve unfortunately forgotten) was excellent and took the time to listen to my concerns and made sure I didn’t have any other questions. I will be returning to this location if I ever need an urgent care againHighly recommend!!
Name: D****** A******
Date: 2023-12-16 23:58:45
Rating: 1
Comment: I can here on Tuesday night my son wasn’t feeling good, they couldn’t attend him due to his insurance being in ‘yellow’. After I spoke to my insurance they said they could have still taken him in billed them later. Then I go in today and they say there closed at 3 for today, well put a paper on the door, and change that on the website. The only reason I go to this one is due to it being closer to my home.
Name: V****** M*******
Date: 2023-12-16 19:39:54
Rating: 5
Comment: This is the only Urgent Care I like to go to, West Point Medical Center. I always go here when I need fast trustworthy help/advice. Recently I went in and I didnt even wait long to be called, Nurse Kathy assisted me with my vitals and got me in a room. Nurse Kathy made me feel very welcomed and I really appreciated the professionalism with her clear kind instructions all doing it with a smile and with compassion. I felt very comfortable and important even with all the running around she was doing she made sure everyone she helped was taken care of and comfortable. West Point Medical Center did all the necessary tests that they could to help me and to give me the proper medication to fix my problem. I highly recommend West Point Medical Center Urgent Care to anyone and everyone. I live all the way in the Redlands area but I drive all the way to Fontana to come to this Urgent Care because they have never failed me. Thank you for all that you guys do- to all the staff and Doctors too, I really appreciate all of you there at West Point Medical Center Urgent Care.
Name: M****** L*****
Date: 2023-12-15 16:45:52
Rating: 5
Comment: Very good staff ! Kathy was wonderful made sure I was good my whole stay here thank you greatly appreciated .
Name: T** S******
Date: 2023-12-15 00:12:25
Rating: 5
Comment: Best urgent care I been to Kathy is very professional and made my visit very quick and easy.
Name: M****** L****
Date: 2023-12-14 23:46:34
Rating: 5
Comment: Love the staff especially nurse Marie who was really sweet with my 3 year old!!
Name: C***** S*******
Date: 2023-12-14 03:16:00
Rating: 5
Comment: Visit this office and really like it because they took us in really fast the nurse that called us in and did the vitals on my daughter was super patient and friendly with her even though she was giving her a hard time she managed a way to make her laugh and did all the vital and I really appreciate it a lot, her name is Marie .Thanks for making this visit a good experience
Name: M**** A*
Date: 2023-12-14 02:59:49
Rating: 5
Comment: Thank you so much for the amazing staff! The times I have came, the staff has always been very polite to me. But a nurse who stands out the most to me is Nurse Kathy. The times she’s treated me she’s been very caring, gentle and always makes sure I am doing well. She’s one of the best nurses there. Thank you so much to the Dr. and nurse Kathy for treating me today. I definitely recommend going to West Point Medical Center.
Name: a**** a*****
Date: 2023-12-14 01:23:16
Rating: 5
Comment: I always have a good experience coming to West Point urgent today Kathy was so nice and courteous with my daughter she has a good attitude and she’s is so nice 👍
Name: M******
Date: 2023-12-14 00:28:11
Rating: 5
Comment: Marie is passionate about providing outstanding patient care as well as listening and answering any patience questions.
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Name: P******* B******
Date: 2023-12-13 21:40:16
Rating: 5
Comment: Everybody was so nice and helpful. Linda did my vitals and listened to me ramble on about why I was there. She made me feel more relaxed. Dr Wendy was great I was in a car accident yesterday and she checked everything on me that was hurting and referred me to get X-rays and medication to help the pain shes really nice and she made my experience here so much more than I thought and Kathy gave me an injection for the pain and I didnt feel it she was so nice I just love coming here it is always making me feel better about situations I recommend them to everybody
Name: L** C**********
Date: 2023-12-13 21:25:11
Rating: 5
Comment: Marie was very thorough very nice. Also Cathy at the desk very helpful to get me water.
Name: Y***** y*****
Date: 2023-12-13 19:36:58
Rating: 5
Comment: Marie, top notch customer service very calm and thorough while dealing with patient care.
Name: M****** C********
Date: 2023-12-13 00:35:31
Rating: 5
Comment: I have been coming here for a long time for my kids and myself. The staff is always nice and friendly the doctor who attend me today was great did small talk with me and made me feel very comfortable Dr. Marie. Also the girl who took my vitals was really nice her name also Marie. Thank you for always doing a great job.
Name: J******* L****
Date: 2023-12-12 22:19:09
Rating: 5
Comment: Marie is the sweetest!! Thank you for being so kind with my daughter 😊
Name: F*** P******
Date: 2023-12-12 21:20:38
Rating: 5
Comment: Mahnaz the Physical Therapist and Yessi the receptionist are amazing people who are very good at their trade, and stay on on top of your treatment and appointments . I’ve been to other facilities over the past two year and I feel leaps and bounds better from the PT and the attentiveness of service provided. 10-Stars👍
Name: R*** R**
Date: 2023-12-12 21:19:15
Rating: 5
Comment: Kathy was very friendly. She was so kind and understanding. She also went above and beyond to make me feel comfortable. You should have the rest of your staff follow her example of great customer service. Especially your front representatives.
Name: J***** A******
Date: 2023-12-12 19:39:09
Rating: 5
Comment: This is my go to place for my family . They are quick and they always help us with all of our medical needs . We love Kathy she is always so kind and friendly and makes my children feel at ease.
Name: V**** F**
Date: 2023-12-12 18:54:28
Rating: 5
Comment: Best Urgent Care!!! All staff are awesome!…Teri is super friendly, helpful, and kind to my girls, Kathy was super friendly and very gentle when I got my IV, and the providers Wendy, Dr Bembi, Dr Wang and Mike and Tom, Olga, and Marie are very helpful and nice.All staff are amazing!!!
Name: P*** P*****
Date: 2023-12-12 18:06:12
Rating: 5
Comment: Kathy and the doctors always take wonderful care of my son, Pax. We love going to this urgent care!
Name: V****** V********
Date: 2023-12-11 19:47:05
Rating: 5
Comment: Have taken physical therapy at West Point Medical for a month and a half now and saw results within the month. Mahnaz, Christian, and Yessy, have been so great and helpful during my PT. They’re a friendly and easy going bunch! Recommended giving their PT office a shot!
Name: M***** C******
Date: 2023-12-10 05:10:20
Rating: 5
Comment: During my visit on 12/8/23 at this urgent care location Dr Wendy and nurse Kathy made me feel very comfortable and were attentive to my health concerns. I highly recommend this location and will definitely come back .
Name: V****** V*********
Date: 2023-12-07 22:40:23
Rating: 5
Comment: Kathy treated my grandmother very nice! She listened very carefully to how my grandma was feeling and made us feel very comfortable!!! Very much appreciated!!!
Name: M*** L***
Date: 2023-12-07 20:12:20
Rating: 5
Comment: Excellent Service . Nice people, specially Kathy, and Laura . This is my first time that we came here, and I love the service that they bring us. They are very friendly and they do fast service. Definitely 💯 Thank You 😊
Name: C****** W*********
Date: 2023-12-07 19:36:47
Rating: 5
Comment: The staff here is always so helpful and nice!! Kathy was who checked me in and she was so amazingly nice and cheerful even though I was in pain she made me smile and also made sure I had everything I needed why I waited for the dr
Name: d****** h******
Date: 2023-12-07 17:31:28
Rating: 5
Comment: Denise did wonderful!!! very polite with serving me while I was there…
Name: A*** A*******
Date: 2023-12-06 02:03:39
Rating: 5
Comment: I love the professionalism and quick service every time I have needed to come. Vanessa and Kathy were helpful and friendly. I would highly recommend!
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Name: M****** K*******
Date: 2023-12-04 22:39:17
Rating: 5
Comment: Very great experience here. Staff was very nice and Denise was my doctor very nice thank you
Name: M**** L****
Date: 2023-12-04 20:45:45
Rating: 5
Comment: Denise was so kind i was nervous taking my pre employment exam but she was so nice made me feel more comfortable
Name: p* l****
Date: 2023-11-30 17:33:09
Rating: 5
Comment: Denise the nurse was very descriptive in explaining things that were foreign to me and expressed thorough patience
Name: E********* J******
Date: 2023-11-26 19:43:29
Rating: 5
Comment: Staff very polite. Marie very kind.Only I complaint the wait ! But not there fault maybe more Drs.Over all good experience 😌
Name: S***** R***
Date: 2023-11-21 23:42:52
Rating: 5
Comment: Linda is very nice, I felt relaxed and comfortable with the care I was given. Linda was attentive, and she cared about my concerns. She has exceptional people skills. Shes awesome!!!
Name: M**** V**
Date: 2023-11-21 22:58:58
Rating: 5
Comment: Amazing staff very helpful. Very professional Kathy was great greiselda was amazing tanhaii was so great I recommend this place forsure.
Name: S******** G********
Date: 2023-11-18 03:43:13
Rating: 5
Comment: Kathy was amazing. She made my daughter feel completely at ease and explained the whole process of the IV she received.
Name: R****** C***
Date: 2023-11-17 23:19:25
Rating: 2
Comment: This location is always very crowded. All of the staff is always late. Ive never been here when they opened on time and its always because the staff starts arriving at least 5 minutes after they were supposed to open. Then they make you wait another 5-10 for them to get everything ready for them to open the doors. Then once you eventually get put in a waiting room you wait FOREVER to actually see the PA (not a doctor, weve NEVER seen a doctor here only a PA). They normally brush you off and say whatever the problem is, its going around. Then they send you on your way. Never friendly, never compassionate.
Name: M*** M*******
Date: 2023-11-16 23:01:00
Rating: 5
Comment: Had a great experience here at this urgent care. Ana the receptionist, Dr Monica and fellow coworker Kathy are genuinely nice people and very professional. Great customer service. Definitely will come back here. They had answered all my questions and helped me throughout my time visiting. And left feeling happy. The establishment so nice clean and tidy. Thank you again!
Name: a****** s********
Date: 2023-11-10 18:58:45
Rating: 1
Comment: Wanted to try a new Doctor that was closer to my house. Needed a reference for a MRI. Had to reschedule multiple times because the Doctor wasn’t communicating with the MRI Lab. Also wasn’t communicating with my insurance. Had to take time off work to reschedule appointments. And also got multiple calls from the Doctors office to reschedule current appointments because the doctor wouldn’t be available. Also received last minute charges for multiple doctor visits. If anyone in the Fontana area has a good & reliable Doctor, please let me know in the comments.11/10/23Spoke with Heidi today to try and resolve the issue I’ve been having. Was no help whatsoever. Kept blaming my insurance provider. Kept making excuses why I couldn’t get an MRI. Kept interrupting me when I spoke. Didn’t take accountability for poor customer service.
Name: J***** T*******
Date: 2023-11-10 01:18:35
Rating: 5
Comment: It’s always a pleasant and fast experience coming here. Today I came in for a general check up to return back to work. Arrived at 4:54pm and was assisted within the first 10minutes. Shoutout Kathy for assisting me with my check up today!
Name: B****** M***
Date: 2023-11-08 23:59:28
Rating: 5
Comment: Wendy, Dr Bembi, Ana, Lily and Terri,Olga and Juan are excellent in customer service feels like family.
Name: L***** R
Date: 2023-11-08 18:07:43
Rating: 5
Comment: Love the customer service here! Very friendly and welcoming specially Denise! Keep up the good work!!!
Name: N**** N*
Date: 2023-11-04 01:59:18
Rating: 5
Comment: I came to visit the clinic on 20231103 to get blood work done, I was assisted by Vanessa. She did such an amazing job and made it very quick and easy for me! I recommend her for blood work!
Name: a****** H*****
Date: 2023-11-03 00:32:01
Rating: 5
Comment: Doctor mike was so nice and kind helped me right away and the nurse Kathy awesome and sweet best nurse ever helped me with my IV kept checking up on me and even got the IV working and flowing even though it was a struggle she was up for the challenge I felt comfortable and relax will be coming here for now on when I’m sick
Name: n***** R***
Date: 2023-11-02 19:56:35
Rating: 5
Comment: Denise was my assistant today and she was a pleasure! Made the process easy and fast! Thank you!
Name: M****** R****
Date: 2023-11-02 18:16:30
Rating: 5
Comment: Love this urgent Care. Their employees are very professional and Polite.Kathy is the nurse who helped us and she is very sweet, welcoming, very professional!
Name: O***** V*****
Date: 2023-10-31 21:03:10
Rating: 5
Comment: They are very fast! Our nurse Kathy was amazing! She was vey kind and caring. Kathy made my daughter feel very comfortable! I definitely recommend this urgent care!
Name: B*** F******
Date: 2023-10-26 16:18:32
Rating: 5
Comment: Thank to Mahnaz the PT that always help me with and making rehabilitation and PT go very smooth and to Aid Christian and to Yessy for always call me to confirm and help when schedule my appt
Name: T****** J******
Date: 2023-10-25 22:23:25
Rating: 5
Comment: This place has helped me immensely! Dr. Mahnaz is so good at what she does. Christian and Yessy made my time doing physical therapy not only smooth, but I also looked forward to my sessions every time because of their helpful attitude and positivity. Thanks Westpoint Physical Therapy!
Name: C**** G********
Date: 2023-10-24 00:17:13
Rating: 5
Comment: Took my husband again to do his DOT Exam and like always a pleasure to walk in and be treated respectful and friendly and polite atmosphere. The Doctor is awesome and not rushing you out of the room and does the exam. I recommend West Point for all DOT exams.
Name: J*** R******
Date: 2023-10-20 23:18:15
Rating: 5
Comment: I cant stress enough how blessed ive been in getting attenrion from the Fontana team.After visiting 2 urgent care facilites around the area, they where sending me to emergency if I needed a simple IV for dehydrarion (for stomach infection). (Would have taken minimum 6+ hours, so not an option) I simple Googled urgent care clinic near me and West Point Medical Center was by far the center with the best reviews and calles the right away. I asked if they had this and said yes. Dr. Alan saw me and Nurse Kathy put the IV in the 1st trying and she was great. Thank you.
Name: S*** R***
Date: 2023-10-20 17:28:28
Rating: 5
Comment: Came into urgent care and got taken care of pretty quick. Kathy was very attentive to me & great work ethic.
Name: R****
Date: 2023-10-19 18:38:13
Rating: 5
Comment: My granddaughter was being seen here today, the wait was less than 30 minutes Holly was very nice she spoke to my granddaughter and explained what she was doing, making my granddaughter comfortable. Thank you Holly🥰
Name: C**** L****
Date: 2023-10-18 01:18:53
Rating: 5
Comment: I received the best service from Dr Mahnaz Kazalbasch. She not only helped with my physical therapy needs so I could return to work, she also provided preventative exercises and posture techniques to continue and stay on the road to a complete recovery. Her assistant, Christian was always there to assist if she was assisting another client. Excellent service! Fantastic customer service!
Name: J***** B*******
Date: 2023-10-13 19:58:09
Rating: 5
Comment: Great service and professional. Denise was amazing in all aspect of her duty. Excellent communication and professionalism.
Name: J******* D****
Date: 2023-10-12 18:16:02
Rating: 5
Comment: Denise was amazing. She cut my hair where you couldnt even notice. She relaxed me during this intense process
Name: A***** R***
Date: 2023-10-12 06:57:03
Rating: 4
Comment: Receptionist: Jocelyn provides a calmness to everyone that approaches the window. Absolutely appreciated by scared people needing medical attention. 🌹thanks JocelynBO Med Assistant: Cassandra was very welcoming and gentle. She brings a loving positive spirit to this office. Thanks Casssandra 🌹Provider: Lisa was very informative and educated. She took the time to look at not only the reasons for my visit but me as a whole person. It was really nice to feel taken care of by her. Thanks Lisa 🌹we are lucky to have people like you working in the medical community.Overall, I arrived at 10am, was walking to my car by 11am. Med orders were sent to my preferred pharmacy and ready for pick up immediately.
Name: J**** U****
Date: 2023-10-10 21:51:31
Rating: 4
Comment: Had to get an IV on me and Kathy did an amazing job with it. Made sure I was comfortable the whole time checked in on me a few time. If anyone comes and the doctor tells you that you need an IV ask for Kathy!!!!
Name: D***** M********
Date: 2023-10-04 22:08:20
Rating: 5
Comment: Christian is the most amazing person and always cheered me on to do the best I am capable of doing. Mahnaz always did her best with me and guided me and was the best pt possible. Yessy always helped me schedule the appointments I neeeded.
Name: D***** J******
Date: 2023-09-29 17:36:48
Rating: 5
Comment: I changed doctors after about 15 years or so. I am so glad that I did. Dr Ameena has helped me to get my health back on track by referring me to specialists when necessary. She’s very consistent about my bloodwork being done. Very thorough in her notes as to my progress with other doctors. Definitely recommend. She has a kindly manner also.Now, the front desk. I have to single out Jasmine. I always see her treat patients with respect, and remains calm, even when others may not be. She has personally helped me when I needed a referral, more than once. I really appreciate her. She even greets me by name before I sign in.This is for the Family Practice.
Name: V******* A*****
Date: 2023-09-29 16:15:56
Rating: 4
Comment: This office staff is amazing. They are very friendly and most of all efficient. My appointments are scheduled and Im seen on time. Im never waiting more than 10 minutes.
Name: r***** j********
Date: 2023-09-28 17:04:13
Rating: 5
Comment: Ive been treated for 2 separate physical therapy issues here, and had a great experience through both! The work space is convenient and clean, and Mahnaz and Christian are both extremely knowledgeable and helpful. I absolutely recommend Physical Therapy at West Point Medical.
Name: V******* M*******
Date: 2023-09-27 21:52:11
Rating: 5
Comment: Me and my husband went yesterday .9/26/23 around 4:30 pm, my husband fell and his hand had a open wound .The Nurse Kathy was extremely Amazing .Very patient, compassionate, informative and positive. My husband felt well taken care of . She cleaned his wound and wrapped it and gave him a tetanus shot.Nice person very professional.
Name: V****** F*****
Date: 2023-09-27 21:25:47
Rating: 5
Comment: The times I have visited in the past havent been the best experiences, I didnt feel validated or listened to. However, with my most recent visit I saw a female doctor that Ive never seen before (the others were male before). She was very kind and patient. She listened to what I had to say and then explained everything very clearly to me. I hope in any future visits she will still be there.
Name: J**** P****
Date: 2023-09-26 15:09:45
Rating: 5
Comment: Denise and Arely were wonderful, efficient, and are always friendly. Christian from physical therapy was also friendly and very patient with me. Physical therapy was hard but is helping me a lot.
Name: D**** W***
Date: 2023-09-25 22:13:51
Rating: 5
Comment: Broke my hand and I needed to get X rays. They had me fill out forms and let me know it’d be a wait because the doctor was going to lunch & they were already about 6 people ahead of me, so I could leave and come back when they returned so I wouldn’t just be waiting forever. I really appreciated that and the process was quick and everyone was very kind especially the doctor who tended to my hand. They gave me a copy of my XRays, gave me a splint which really helped with the pain too and told me to speak to my primary care doctor to get a referral. Thank you!
Name: R******* R**
Date: 2023-09-25 17:41:21
Rating: 5
Comment: Christian and the doctor were amazing, came in unable to lay down to watch a movie, felt pain in my back, and just overall uncomfortable but thanks to them I was able to overcome all that and I feel back to normal. The lady at the front desk was also very nice! Very helpful always. Very grateful to all of them, they do an amazing job.
Name: D**** I******
Date: 2023-09-21 03:26:54
Rating: 5
Comment: Had an excellent experience Linda was an amazing nurse she made sure I was comfortable with my procedure.
Name: J**** S****
Date: 2023-09-20 17:22:05
Rating: 5
Comment: I came for my annual work physical. Denise was great! She kept the process moving and was very nice and professional.
Name: M******* G****
Date: 2023-09-13 22:31:53
Rating: 5
Comment: Denise checked me in and was very king and Wonderful, I felt comfortable Getting my physical done and was all out happy with the service they provided and the car they gave me
Name: C******** F******
Date: 2023-09-13 19:56:39
Rating: 5
Comment: Denise is very nice and helpful As a matter of fact, all the staff is very on point and are quick to help you and get you out as soon as possible
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Name: g***** d*********
Date: 2023-09-12 18:41:30
Rating: 5
Comment: Went here for a yearly extensive work physical and had a great experience. Everyone I dealt with was awesome. Denise was the person that did my physical and she was awesome. My BP was high at first due to white coat syndrome but Terry and the PA let me relax for about 15 minutes and my BP came back down to normal. They were very cool in allowing me to take as much time as I needed to relax. Marie at the front desk and the X-ray tech were really cool too.
Name: Y***** G*****
Date: 2023-09-11 22:23:36
Rating: 5
Comment: Dr DeGuzman is the best doctor I’ve had in a while. Jessica is amazing and always greets you with a smile - even after a long day. I was the last appointment on a Friday and she was so sweet and patient with me and my family.
Name: C***** K****
Date: 2023-09-10 00:35:38
Rating: 1
Comment: Got there 30 minutes before closing. Girl said sorry we are not taking any more patient. I said but you open until 6. She said that’s when we leave by. I said the sign on your door says you take patients up until 545. She said sorry. I told her what I needed which was 5 minutes but they wouldn’t see me 😡😡😡😡
Name: A*** A******
Date: 2023-09-07 22:52:05
Rating: 5
Comment: Denise was the one who took care of me with my drug. She was awesome. Helpful when I needed water.
Name: M***** K*********
Date: 2023-09-07 17:51:14
Rating: 5
Comment: I recently received my PRP for my elbow tendinitis pain. PRP shot helped me to decrease pain from 8/10 to 1-2/10 only with few moments and it continues to get less .In addition, Dr Bembi used ultrasound to administer the shot and was very precise and accurate with the site . I am very happy with my results.
Name: R****** C******
Date: 2023-09-06 18:53:31
Rating: 5
Comment: Very kind and courteous staff. Great bedside manner especially, Teri she made me feel s comfortable during my visit there. Very professional clinic
Name: R****** C******
Date: 2023-09-06 18:47:45
Rating: 5
Comment: Vey friendly and courteous staff. They do not waste their time and try to move you through as soon as possible. Great bedside manner from the nurses. Especially Teri she is wonderful. She made me feel very much at ease. Great service provider.
Name: J C**
Date: 2023-09-01 00:20:58
Rating: 5
Comment: Good clinic! Denisse and her co-worker are very patient and make one feel welcome. Today Denisse helped me quickly and efficiently. I recommend West Point Medical Center!
Name: M*** A* Q****
Date: 2023-08-30 17:30:07
Rating: 5
Comment: I went with my son to this urgent care 2 weeks ago, the staff was so good and kind.The doctor was so good. She give my son the right care.I highly recommend this urgent care.
Name: B**** S********
Date: 2023-08-29 22:24:06
Rating: 5
Comment: Always greeted with a warm welcome coming into the clinic. Denises excellent assistance makes visits quick and easy. Very informative and she does a fantastic job with any questions I may have.
Name: L***** V*****
Date: 2023-08-26 03:04:25
Rating: 5
Comment: Kathy and Linda were both excellent service providers and showed wonderful compassion and empathy for my issue. Kathy especially made the place very welcoming and Linda bandaged me up with the most gentle hands! They were equally such amazing people and honestly made it the smoothest urgent care experience Ive ever had. Thank you so much for your compassion. You are both appreciated so much.
Name: S****
Date: 2023-08-25 23:18:05
Rating: 5
Comment: Denise was very professional and friendly. Very patient with me while I asked questions. I would recommend West Point due to the friendly outgoing staff and cleanliness of the facility.
Name: M* D*** K*****
Date: 2023-08-19 04:08:50
Rating: 2
Comment: The LVN was helpful and very nice, but Dr Wang caused us to lose confidence in this facility. We brought our child after refusing to eat for 5 days and being fussy and sleeping too much. We just returned from a 3rd world country. He check his ears and throat and then said he would issue antibiotics because our son “probably has a GI infection. We asked if he wanted to do labs, and he said he can but didn’t think of it. The antibiotic he prescribed can actually intensify to infection.Again, the Intake nurse was very friendly and amazing, but Dr Wang only cares about turning patients over quickly instead of the safety of the patients… even when they are small childre
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Name: M******* t*****
Date: 2023-08-12 00:02:37
Rating: 5
Comment: Kathy was so kind, so amazing, and sweet. She really helped me a lot and went out of her way to do so. I’m very grateful and thank you so much Kathy!!
Name: I*** L****
Date: 2023-08-02 17:05:02
Rating: 5
Comment: Terry and front desk are awesome, super fast and friendly.
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Name: J***** A*******
Date: 2023-07-31 17:53:04
Rating: 5
Comment: Denise was wonderful she had me in and out. Very polite and pleasant great customer service definitely recommend this location. 👌🏽 ⭐️⭐️⭐️⭐️⭐️
Name: d******* m*******
Date: 2023-07-28 17:45:18
Rating: 5
Comment: I love West point medical staff. They are wonderful and very attentive to everyones needs. I especially love working with Christian and Mahnaz. Very professional in what they do. Thank you West point.
Name: J**** C*****
Date: 2023-07-26 18:29:52
Rating: 5
Comment: Wow. The people here are really friendly and hopeful. Denise was really communicated with me always letting me know of the next step. Awesome. Thank you very much.
Name: A****** P******
Date: 2023-07-24 18:32:57
Rating: 5
Comment: The staff was very nice and polite. My nurse Denise was also very helpful. Good experience overall
Name: p******* b********
Date: 2023-07-14 00:34:10
Rating: 5
Comment: This is my second time being at WPMC Physical Therapy office and let me tell you that all their staff and doctor continue to be great. When I arrived Christian from PT office helped me and he is nice. He explains in detail my exercise and is patient.
Name: C****** D*******
Date: 2023-07-10 21:46:46
Rating: 5
Comment: Marie was amazing. Super helpful and nice. Process was simple and instructions were given at every point so there never was any confusion about what to do.
Name: M******
Date: 2023-07-10 17:41:01
Rating: 5
Comment: Awesome service! Super friendly. My first experience here i had Denise work with me which was very helpful, and makes you feel welcoming. Seems like everybody knows what they are doing and positive vibes.
Name: S*** E*******
Date: 2023-07-07 18:44:51
Rating: 5
Comment: This location along with the workers were really clean, nice, and quick with everything. Denise was very patient and nice throughout my whole experience. I strongly recommend coming here.
Name: E****** _
Date: 2023-07-06 00:23:11
Rating: 5
Comment: I came in for eye pain and Emily was remarkable. She was very polite and professional. She made us feel very comfortable.
Name: L**** R********
Date: 2023-07-05 23:57:33
Rating: 5
Comment: During my Visist at UC, Shay the MA and Kathy the Nurse, were very attentive and made the visit so much better, despite the fact that I was not feeling well. Also, Cheryl the PA was very informative and made sure all my questions were answered. Thank you again to the Staff for making this visit a good experience.
Name: C***** D
Date: 2023-07-05 21:04:05
Rating: 5
Comment: I have been bringing my brother here for physical therapy for a few months. The staff is Great and very helpful, especially Christian. Its always a pleasant experience.
Name: M***** G*****
Date: 2023-07-05 17:55:27
Rating: 5
Comment: Love the experience here, Dr. Kazalbasch is very understanding of my condition and Christian is very informative of the healing process of what I have to do after therapy, I would definitely recommend this facility for everyone that needs help.
Name: J*** E******
Date: 2023-07-05 17:23:08
Rating: 5
Comment: Short wait, friendly staff especially Kathy. She attended me very professionally and made me feel comfortable. Thank you Kathy for caring about your patients, it makes a big difference.
Name: j***********
Date: 2023-07-05 15:46:14
Rating: 5
Comment: My experience was pleasant. The ladies at the front desk were polite, helpful and professional. They answered all of my questions and made me feel comfortable in asking any questions.
Name: M***** M*********
Date: 2023-07-04 01:51:14
Rating: 5
Comment: Nurse Kathy Made a Bad accident in to a Amazing experience… She made my Son feel comfortable and relax … and Dr was Amazing … If you need ever need a Urgent Care visit I Recommend West Point Medical Center
Name: A***** R*****
Date: 2023-07-03 22:37:39
Rating: 5
Comment: I couldn’t hear out of one of my ears and came here to get it flushed. There was barely any wait and everyone was super nice! Kathy was super nice and very attentive
Name: S*** S********
Date: 2023-07-03 20:16:09
Rating: 5
Comment: The lady who assisted me (Denise) was very nice and helpful. This organization is greatly appreciated to have employees that make clients feel welcomed and comfortable.
Name: D******** R********
Date: 2023-07-03 19:51:44
Rating: 5
Comment: I really enjoy coming to my appointments. The staff here is very attentive and sweet. Christian has great customer service, and my PT- Mahnaz is amazing! I Always leave feeling much better mentally and physically.
Name: M**** R******
Date: 2023-07-03 16:51:55
Rating: 5
Comment: Fortunate enough to have taken my daughter to this urgent care office in Fontana for a possible infection and thoroughly impressed with the quick, thorough and compassionate service. Special thanks to Olga who was beyond helpful and went out of her way to ensure quality service was provided.
Name: I****** V********
Date: 2023-07-02 19:37:33
Rating: 5
Comment: Emily was so nice to me one of the best nurses I’ve had in a while. Her care went above and beyond my expectations. I felt so well taken care of and heard. Thank you so much for a great experience and for all the help
Name: j****** r******
Date: 2023-07-01 02:39:40
Rating: 5
Comment: Majority of the time when my primary is not available I come here and I’m always well attended . Shey attended me today and she did a great job asked a lot of questions of how I am and let me respond in detail without me being cut off like other places . This place is highly recommended. And if she can attend you as well that will be great 😊
Name: N****** D* L* C***
Date: 2023-07-01 01:28:27
Rating: 5
Comment: Ive been taking My Kids To This Urgent care for years and Ive always had awesome Staff members. Want to thank Emily For Great Service today. Keep doing a great job and thank you for What you do .
Name: R***** E****
Date: 2023-07-01 01:12:31
Rating: 5
Comment: Ive been coming to this office for quite some time and every single time I have gone into this office Im always greeted with such nice staff at the front desk and the nurses that take care of me in the back are always so sweet and patient when it comes to asking questions. They do their best to help and provide you with the best care. They dont rush you out, they take their time to make sure we are taken care of. Vanessa helped me today and she was great! Wendy also came into my room and provided me with great care and provided me with information that was very helpful I really love this place. Thank you to all the great staff that work here.
Name: A** O*****
Date: 2023-06-30 23:54:04
Rating: 5
Comment: This has been my go to urgent care for years. I went in today, Shei and Kathy were very attentive and professional. Waited no more than 10 minutes to be seen. Had to get an IV and that went very smoothly. Great place and great service.
Name: D***** C*******
Date: 2023-06-30 23:29:12
Rating: 5
Comment: The staff at West Point Medical Center physical therapy are very curtious and care for their patients well being. Mahnaz, Christian, and Yessy greet me with respect and I am comfortable doing physical therapy there. Thanks to you all!
Name: S******** R********
Date: 2023-06-30 18:01:23
Rating: 5
Comment: Great experience! Thank you to the staff that made sure my visit was quick and easy. Olga was so helpful and welcoming. The center was clean. I would definitely be returning!
Name: R**** L****
Date: 2023-06-29 20:06:01
Rating: 5
Comment: First time going and Teri was very helpful in explaining all the information I needed for the visit. Doctor and other staff were very friendly. I highly recommend and will continue to go for my visits.
Name: V****** O****
Date: 2023-06-29 17:59:42
Rating: 5
Comment: I did my physical and drug test with denisse and she’s very helpful made me feel very comfortable during my whole appointment she is very professional and polite I nominate her as best nurse.
Name: C****** C****
Date: 2023-06-29 17:57:14
Rating: 5
Comment: Shay is very nice and tells you what she is going to do before she does it. I loved her attitude and would definitely recommend her to anyone.
Name: J******* C******
Date: 2023-06-29 17:39:54
Rating: 5
Comment: Vanessa Camacho is the best MEDICAL ASSISTANT because she was doing a good job cleaning blood off my knee, and she was also very gentle. she was also assisting us by telling us what was going to happen next like Xray and etc...
Name: J**** A******
Date: 2023-06-29 17:15:29
Rating: 5
Comment: I had such wonderful experience during my visit overall great staff especially the ma that attended my needs Vanessa was very helpful and explained to me what was going to be done clearly before getting it done and answered any of my concerns definitely recommended .
Name: T**** R****
Date: 2023-06-28 22:29:02
Rating: 5
Comment: Mahnazz and Christian have been such a huge part of my journey to recovery! They push me when I need it and have built up my confidence when it was lacking. Eternally grateful! ❤️
Name: A****** C*****
Date: 2023-06-27 23:58:31
Rating: 5
Comment: Mahnaz and Christian are absolutely amazing. They have been so patient with my recovery and have helped me tremendously. Im am so grateful I got this therapy office. I would definitely recommend them to everyone.
Name: C******** A*****
Date: 2023-06-25 01:04:55
Rating: 1
Comment: Vinh Ngo is a horrible care provider. Came up with no solution and was in a rush because they were closing no effort was made by him or his staff. He didn’t even check me. In all honesty this place has seriously gone down the drain. I really used to like this place they were tentative and caring now it’s much different in a negative way.
Name: J***** D********
Date: 2023-06-15 18:57:14
Rating: 5
Comment: I went to West Point medical center dr Steven was so helpful he helped me with whatever problems I was having prescribed me good medicines to get rid of my hives fast and my shoulder pain, and recommended me to go see an allergist and do an allergy test . His customer service was great I hope to see him again when I come he was smiling and so helpful 10/10 customer service and also I always come here and the girls Anna, Emily, Edith, and everyone here is so sweet and always helpful . I love this place I will definitely keep coming here .😊
Name: E***** C***
Date: 2023-06-11 20:18:47
Rating: 5
Comment: Wow! TOP urgent care I’ve visited. I had COVID in early May, 2023. Come June, I had some tightness on my chest and shortness of breath. I was referred to this urgent care by a friend who swore they were the best. Stepped in, instantly checked-in. I was seen within the first 20 minutes. Waited in my room for about 15 minutes. The dr listened to my chest, requested an X-ray on spot. Let me know I had a mild chase of bronchitis. Within less than an hour I was in and out. She prescribed me medicine that actually worked. I am two days in & feel amazing. I’m so thankful for her & her staff. Extremely friendly from the front reception, nurse & dr. Highly recommend this Urgent care. Thank you all! Your hard work and dedication does not go unseen 🩵
Name: J****** T*******
Date: 2023-05-17 20:42:21
Rating: 5
Comment: Today my 12 year old was seen by Urgent Care. Kathy, LVN was amazing!! Very professional with an awesome personality which we are grateful for! Thank you 😊
Name: A****** g*****
Date: 2023-05-02 18:30:20
Rating: 5
Comment: All of the staff is excellent. Ive been a patient at WPM for 5 years. Ive never had a situation I didnt like. The staff is very respectful and professional. I would definitely recommend Dr. Mike, and Dr. Wendy and all the MAs
Name: M*** L****
Date: 2023-05-02 01:39:11
Rating: 2
Comment: I was at West Point Medical to be seen for a cough that started last week, was getting worse with rattling and wheezing and sore ribs and other symptoms. When I arrived I was told there would be a wait. Two hours later I was called back and told someone would be in soon. Over 30Minutes and no one came in. I was feeling so lousy I wanted to go home and lay down. I am a senior. As I was exiting the room I saw patients who came in after me were leaving after being seen! I walked out and called to let them know and they could have cared less. I paid to be seen and got the brush off. Time to find another urgent care that has more tact and compassion for sick people. May need to put this on FB as well so other people don’t go there to be treated poorly.
Name: J**** M*******
Date: 2023-04-14 23:49:17
Rating: 5
Comment: Kathy (LVN) was the best. She took great care of my father. I totally recommend everyone to come here and get taken care of.
Name: R*** A******
Date: 2023-04-13 00:18:33
Rating: 2
Comment: Our nurse and doctor were helpful but front desk dropped the bomb! We explained what pharmacy we needed and he assured us it would be sent there. Sent to the completely wrong pharmacy and took 3 hours!!!
Name: L S******
Date: 2023-03-18 00:10:43
Rating: 1
Comment: West Point Medical Center on Cherry in Fontana, Ca used to be my go-to. They used to have the most wonderful staff who really listened to the patients and cared. I dont know what happened but the last two doctors I have seen are no longer like that. They are rude and dont listen to the patients. The last doctor I saw was actually mocking the nurses behind their backs to us! The nurses and receptionist are sweet but she is clearly rude toward the staff as well. She prescribed medicine that my daughter is allergic to. The pharmacist called and told them this information but she told them to tell her to take it and just take Benadryl even though she was recently in the hospital for anaphylactic shock. Since my daughter is sensitive to many antibiotics, I asked if she could prescribe a medicine that I know she doesnt have a bad reaction to and she refused. What happened to this place? So disappointing.
Name: S***** S**
Date: 2023-03-17 18:35:11
Rating: 5
Comment: I’ve been really ill lately, and have come in a few times and the staff here is really attentive and personable which is so important. Kathy, the LVN here has been so supportive and made sure all my needs have been met. She goes above and beyond,I also really hate needles and needed IV therapy and she made me feel at ease and I walked me through the whole process, I barely felt a thing when she put in the IV. I was checked in on and tended to, I feel cared for here and that is everything when you’re sick. Todays doctor, Lisa was also wonderful, she took the time to listen to me, and support me in my long term care
Name: N***** A******
Date: 2023-03-16 00:49:43
Rating: 4
Comment: Front desk personal: friendly.Vital stats person: friendlyWait time: Excellent entire process less than 40mins.Doctor: excellentCleanliness and office upkeep: not the best, worn out chairs, doesn’t feel or look the cleanest.Necessary equipment not available at all times: X-rays
Name: T**** P*****
Date: 2023-03-13 22:17:07
Rating: 1
Comment: Staff calls you in and your not the one they called, staff calling you the wrong name, once in room so dirty, trash on the floor along with dirt, dust bunnies, dirty mask under the exam bed, holes along the walls, staff not friendly at all. Staff standing around talking about personal stuff and not doing their jobs. Almost a three hour visit. Not cool.
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Name: M* M
Date: 2023-02-13 17:28:03
Rating: 4
Comment: It was somewhat a long wait yesterday (about 1 hour) but I think it is worth it, considering it is weekend. Both front and back staffs are friendly. An asian female doctor takes her times, asking questions, exams my son thoroughly, and answers my concerns. Thank you WestPoint.
Name: D M
Date: 2023-02-01 19:18:21
Rating: 5
Comment: I received fast, friendly and professional medical service here today. One of the medical staff named, Marie was particularly helpful and she did a great job. Kudos to the staff!
Name: B***** B*****
Date: 2022-11-24 18:01:03
Rating: 5
Comment: Excellent service and care when you most need it . Staff is very professional. Ive been coming here for years and they always take care of our family. Today I was seen by Marie and Dr Tahnee, they were both so kind and thorough while evaluating me. I will always recommend this clinic to my friends and family.
Name: A***** A****
Date: 2022-11-11 23:09:35
Rating: 5
Comment: I went this Friday am it wasn’t packed I was seen pretty fast . Office was super clean . Front desk girl with like green hair wasnt all that friendly and seemed annoyed when I asked her two questions . However the back office girl Terri made up for it she was so sweet and patient and talked to my kids . Made them feel comfortable which is a big thing for my little one. They even mentioned how nice she was . Doctor seemed rushed but I get it ( flu season ) .
Name: T*** A*******
Date: 2022-11-04 02:42:24
Rating: 3
Comment: There were a lot of people waiting. I didnt think that I would be called in just a short time. Beatrice escorted me and got my vitals. She made me comfortable. She took a swab on my throat. Just waiting for the MD to see me, it took a while because the uncharged in XRay said there are a lot of patients and I am the next. My mom told me to be patient to. A trait I have to learn and to be at peace with God because He is the I Am. But just honestly saying the waiting is really long. There were others who also came out of the room saying that the other two patients after them but were actually seen first.
Name: Y****** M****
Date: 2022-10-25 23:16:13
Rating: 5
Comment: Took my son to get his finger checked since he had injured it at school. From check/registration to getting roomed by the MA Marie who was really nice the whole visit was fast. All the staff was nice and pleasant.
Name: J***** M*****
Date: 2022-08-24 22:45:51
Rating: 5
Comment: I was directed here from the San Bernardino clinic to get my chest x-ray done and am very pleased with the care received upon walking in. The MA greeted me, accommodated my needs, and directed me accordingly. The x-ray tech performed the procedure quickly and I was in and out within a span of 10 minutes. Extremely pleasant experience compared to the last location. It was honestly worth the drive, I highly recommend it.
Name: j****** m*****
Date: 2022-08-15 23:45:57
Rating: 5
Comment: Couldn’t have had a better experience here :) I would definitely recommend this therapy spot to anyone. They always made sure their equipment was clean and made everyone wash their hands when coming in, which i personally appreciated due to us being in a pandemic. The therapy itself was amazing, never once did i leave my appointment not feeling satisfied. I really got to strength and exercise my injury here. The staff are also very attentive and friendly which overall made the experience great ! You can really tell that they care about their patients here and I would definitely come back in the future if i ever needed to !
Name: K**** K****
Date: 2022-07-29 22:17:19
Rating: 5
Comment: 10/10 would recommend. The urgent care is surprisingly fast. I saw Dr. Atul Bembi and he was extremely professional. What I liked was that he did not seem to be in a hurry to leave the room. He waited patiently for me to describe symptoms and helped me out very fast. The staff in the office are extremely polite and I will come back here if I need to. I would rather drive 20 miles to this location than go back to my urgent care near my house which took 5 hours for the same 1 hour appointment here at West Point Medical Center
Name: T****** S*****
Date: 2022-06-20 22:03:07
Rating: 5
Comment: There every year or every two years for a physical for my job. When I tell you Im in and Im out. Literally, Im in and out! Marie was super professional and we had a little joke or two while I was there. The doctor is amazing and overall the staff period is amazing! Nothing bad to say here! Keep up the great work ladies and gentlemen!
Name: K*** A
Date: 2022-06-18 04:21:29
Rating: 5
Comment: I went in for ear pain that I’ve been having for about 4 years and I’ve been to countless doctors for this issue and they have all refereed me to a specialist and for the first time I can actually hear! Marie helped me. She stayed even after the center was closed and was incredibly kind! This is theHappiest I’ve been after a doctor visit and all thanks to her. I highly recommend this place, it has incredible staff that make sure you are properly taken care of.
Name: E** L***
Date: 2022-05-13 17:07:53
Rating: 5
Comment: Very friendly and professional staff, every single one of them made me feel comfortable and attended to me quickly. Marie walked me through the entire process professionally and welcoming, great job. I am glad my company uses them for our health screening.
Name: A*** a** D**** U****
Date: 2022-05-11 18:24:51
Rating: 5
Comment: Marie and the front desk young lady were so friendly and made my experience awesome. I had to come in and do a DOT physical and agility test. Marie made my experience a great one and helped me to relax before during and after. Thank you Ladies for a great experience.
Name: E****** O*******
Date: 2022-05-10 21:26:39
Rating: 5
Comment: Marie and Angelina were the best!!! Super nice and sweet. I was a bit worried about my situation and they made me laugh and feel comfortable! Definitely recommend this place! The only room for improvement I see is both of them getting raises!!
Name: L******** S****
Date: 2022-05-06 16:55:16
Rating: 5
Comment: I have been coming here doing their weight loss program off and on for a while and every time I come the staff here is super nice I love all of them but the nurse Marie was so awesome! She was quick but still personable, it’s always a struggle to draw my blood and I always end up going to the lab but Marie was determined to draw my blood and she DID Yayyyy!! And she didn’t hurt me one bit. She was so cool and so nice and also very fast!! Thank you so much Mrs Marie I’ll see you next Friday!
Name: d***** t***
Date: 2022-03-22 23:51:27
Rating: 5
Comment: Awesome place. Love Mahnaz, best physical therapist. Really understands my issues and works me to heal. Christian is amazing and always on top of reminding me of my visits.. which I need so bad. Plus he is very super sweet and always has a happy smile 😁
Name: J*** W***********
Date: 2022-02-24 17:47:06
Rating: 1
Comment: I didn’t receive appropriate medical help and they have rude negative staff that scammed me to have to pay twice for one service. I wouldn’t bring my dog here!
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Name: a*** p****
Date: 2022-02-22 16:58:31
Rating: 5
Comment: I really love going to this urgent care! They’re always so nice, so understanding. Very professional. I’ve been to some ghetto ones and this location definitely isn’t one ! I suggest to go as early as you can. Wait will be fast, if you come in the afternoon you’re looking about about a 2-3hour stay ! Lol but depends on the seasons as well, aka flu season and all. Good luck !
Name: L** D******
Date: 2022-02-10 23:19:33
Rating: 5
Comment: I love going here for my physical therapy . Mahnaz and Christian are awesome. They are nice and very approachable. Place is clean and very strict with hand washing. The equipments that we used is clean throughly. With this pandemic 😷 I feel safe using and holding their equipment. I highly recommend this place to my friends and relatives.
Name: L**** B******
Date: 2021-11-19 14:49:15
Rating: 5
Comment: Great staff even on a weekend. I was impressed at how the front office handled a rude rowdy patient. The wait was not to bad but I think it just seemed long because I was feeling horrible. The PA had amazing bedside manners. Thank you I dont want to return BUT this will be the place if I feel sick again. 😃
Name: Y*** S****
Date: 2021-08-26 19:10:44
Rating: 5
Comment: Very clean office, the people are very nice.. I came in with my daughter we are both sick and in these Covid times it was nice to be treated kindly. I did get tested before coming in for the safety of others. Sylvia made me feel very comfortable and she was extremely sweet to my 5 year old daughter.
Name: N** T
Date: 2021-08-20 23:20:34
Rating: 5
Comment: Irene Nunez is literally the best! She was so kind and very informative and helpful through my time there today. The urgent care was so helpful. Took me the same day. They felt bad for taking a little bit of a wait, but they informed me that in they squeezed me in, I’d have to wait. So I appreciate their help and excited to keep coming back to this clinic. Thank you West Point medical
Name: J B******
Date: 2021-07-15 23:07:49
Rating: 5
Comment: My girlfriend recommended me this place because she said it was great!! I can agree and will recommend to everyone also!!! I had been to several urgent cares several times to my regular doctor and nobody ever performed the ear cleaning procedure that gave me back my hearing until I came to this place. Silvia, and the whole staff were nice informative and actually care about their patients .... The environment here is definitely different. Usually at clinics it is a bit depressing sad and just in the lower end of frequencies. Here people are happy and I dont feel that depressing environment that there is at most hospitals and clinics. They immediately performed the procedure and informed me of why I had lost my hearing. The cleaning procedure was simple and very effective I can finally hear again!!! Its been years since I was able to hear so well. Im so thankful that I dont need to ask what? Every time someone says something to me it was even affecting me socially because people had to repeat themselves allot and got annoyed by it...... Thanks for giving me back my hearing Silvia and jacob You guys are awesome I will definitely be coming here anytime I need an urgent care
Name: E* A****** V*******
Date: 2021-04-16 18:16:47
Rating: 5
Comment: The place moves very fast in and out. The doctor was kind and patient. Staff is terrific fast and professional. Alex and Angelina are two of the most professional staff I’ve had the pleasure to test with. I had a DOT physical and was treated like a superstar. Highly recommended clinic.Best around.
Name: R****** Z*****
Date: 2017-11-22 18:03:03
Rating: 5
Comment: This was a nice and fast place to go to. The receptionist Francis was above and beyond her job duties and made sure my insurance was correct and proceeded correctly. Kate was an exceptional office assistant. Took care of you quickly, and had a nice sense of humor.Family practice was also nice. Debbie was very helpful, and Erika was nice and fast with taking care of you. PA Mike was cool, helped me out with getting me the proper checkups and help for my knee. Very clean and safe.
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